Incentives: Get it right, and yield the benefits. Get it wrong, however, and "unmanaged or mismanaged incentives can also hinder your efforts to improve performance” (Watkins & Leigh, 2009, p. 462).
Culture is a foundational, collective, qualitative construct, with quantitative performance consequences. It requires and deserves investigation as part of any serious holistic performance analysis or evaluation.
What is Pinball Training? I just made it up – the term, not the concept. The concept is real, and it is the cause of ineffective training strategies which leave public safety instructional designers and instructors chasing their tails trying to address perceived training issues.
Human Performance Improvement professionals are the right people with the right knowledge and skills to solve performance puzzles. I’m one of them. And today, I solved a Rubik’s Cube for the very first time.