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Progress, personnel and resource allocation, operational capacity, crisis response capability – these and dozens of other metrics and management dimensions rely on thorough systemic and systematic evaluation processes.
“Without accurate and timely performance feedback —provided by ongoing measurement and tracking of performance indicators—it becomes nearly impossible to efficiently and effectively see progress toward desired ends. It becomes equally difficult to make intelligent decisions about what to change, how to change, what to leave alone, and what to abandon altogether.”
Watkins, R., & Leigh, D. (Eds.). (2009). Handbook of improving performance in the workplace : The handbook of selecting and implementing
performance interventions. Page 251.